What is Naivri’s return and exchange policy?

Naivri accepts returns or exchanges only for damaged, defective, or incorrect items with a full unboxing video proof shared within 48 hours of delivery. Opened or used products are not eligible.

Does Naivri offer same-day delivery or store pickup?

Yes, Naivri offers same-day delivery across select pincodes in Delhi NCR and convenient in-store pickup from our Ghaziabad location.

How can I contact Naivri for order help or issues?

You can reach our customer support team at 9990919202 or through the Contact Page on our website. We’re happy to assist with delivery updates or any order-related concerns.

Naivri FAQs

1. What is the return policy at Naivri?

Naivri accepts returns or exchanges only for damaged, defective, or incorrect items.
To file a claim, you must provide a clear and continuous unboxing video showing the package opening from start to finish.
Claims without a proper unboxing video will not be accepted.
Please report any issue within 48 hours of delivery.
Returns are not accepted for opened, used, or personalized products.

2. How can I track my order?

Once your order is shipped, you will receive a tracking ID via SMS or email.
You can use this tracking number to view your shipment’s real-time status on the courier partner’s website.

3. Do you offer same-day delivery or store pickup?

Yes! Naivri offers same-day delivery within Delhi NCR for eligible items.
You can also choose Store Pickup from our Ghaziabad location.
For assistance or quick arrangements, call 9990919202.

4. Do you accept Cash on Delivery (COD)?

No, Naivri does not offer Cash on Delivery.
All orders must be prepaid using secure online payment methods such as UPI, Debit/Credit Cards, Wallets, and Net Banking.

5. Can I cancel my order?

Orders can be cancelled only before they are dispatched.
Once shipped, cancellations are not possible.
For urgent requests, please contact us at 9990919202.

6. Why is the shipping charge showing as ₹1999 on some products?

These products are available only for local delivery or store pickup within Delhi NCR.
When customers outside Delhi NCR try to place an order for these items (pan-India courier), a shipping fee of ₹1999 is shown to restrict orders from non-serviceable locations.

If you are in Delhi NCR and choose Local Delivery or Store Pickup, you will not see the ₹1999 charge.
For help with delivery or pickup arrangements, please call 9990919202.

7. Is shipping free on Naivri?

Yes, shipping is free on most orders above ₹500.
For smaller orders, a nominal delivery fee may apply.
All charges are clearly shown at checkout before you complete your purchase.

8. How can I get help with my order?

We’re always here to help!
For any order-related queries, delivery tracking, or support, contact us at 9990919202 or visit our Contact Page.